Finding the Bottleneck - Risk Prevention Cookie

  Situation

A recurring issue in the customer support workflow was creating delays and rework for multiple teams.

  The Cookie

​Mapped out a recurring issue in the customer support workflow and identified a gap causing delays. The fix is helping requests move through the process more smoothly while reducing rework for the team.

  Why It Matters​

​The best prevention work often goes unnoticed because nothing dramatic happens. Success can look like "business as usual" when, in reality, someone prevented the fire before it started.

  Baker's Tip

Prevention leaves little evidence behind.

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Avoiding a Fire - Risk Cookie

  Situation

A project dependency created potential delays.

  Cookie

Identified a dependency that could have affected the implementation timeline and worked with the team to address it early. The adjustment helped keep the project moving without disruption.

  Why It Matters

When the risk never materializes, the value of prevention can disappear.

  Baker's Tip

Prevention leaves little evidence behind.

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Building Trust - Connection (Relationship) Cookie

  Situation

A difficult stakeholder had become increasingly frustrated with a project.

  Cookie

Took time to meet individually with several stakeholders to understand concerns and align expectations. The conversations helped clarify priorities and reduced confusion going into the next phase of the project.

  Why It Matters

Trust-building is work. It just doesn't always leave obvious evidence behind.

  Baker's Tip

Relationships are often built long before results appear.

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Helping Someone Else Succeed - Mentorship Cookie

  Situation

A newer employee needed support.

  Cookie

Spent time coaching a new team member through a complex process. They're now handling the work independently and helping others navigate it as well.

  Why It Matters

Development work creates value long after the moment has passed.

  Baker's Tip

Growth is one of the most generous forms of visibility.

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Creating Clarity - Leadership Cookie

  Situation

The team was uncertain about priorities.

  Cookie

Worked with the leadership team to clarify priorities and communicate next steps. The shared understanding is helping the team move forward with greater confidence and focus.

  Why It Matters

Reducing confusion is work, even when it doesn't produce a tangible deliverable.

  Baker's Tip

Leadership often makes progress possible before it makes progress visible.

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Sharing the Spotlight - Recognition Cookie

  Situation

A teammate's contribution might have gone unnoticed.

  Cookie

Wanted to recognize Jessica's work on the rollout plan. Her early planning helped the team identify risks before implementation and saved significant rework later.

  Why It Matters

Cookie Culture isn't just about your visibility.

  Baker's Tip

Giving credit increases your credibility.

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